About Project
DigyBot is a next-generation multi-channel, multi-agent customer service platform with AI-powered assistants that automate sales, customer service, collections, and more. This comprehensive solution provides conversational AI, real omnichannel capabilities, and native CRM integration for businesses across various industries.
Key Features:
- AI Voice Agents: Handle inbound and outbound calls 24/7, transfer VIP clients to human agents, and close sales or create tickets by voice.
- AI Text Agents: Conversations across WhatsApp, Messenger, Instagram, WebChat, Telegram, and more, trained with real business information.
- True Omnichannel: Unified platform supporting WhatsApp, Messenger, Instagram, WebChat, Telegram, Mail, Voice Calls, and SMS.
- Native CRM Integration: Complete tracking and context management with automated workflows and triggers.
Technical Implementation:
- Conversational E-commerce: Automated order processing, payments, and reservations across multiple channels.
- AI Automation Workflows: Custom triggers and automated responses for various business processes.
- Integrated LiveChat & LiveCall: Seamless transition between AI and human agents when needed.
- Analytics & Monitoring: Comprehensive dashboards for tracking performance and customer interactions.
This project demonstrates advanced conversational AI implementation, omnichannel customer service automation, and comprehensive business process integration for enterprise-scale operations.
